{"id":2225,"date":"2013-10-22T23:00:40","date_gmt":"2013-10-23T02:00:40","guid":{"rendered":"http:\/\/www.telesemana.com\/futurecom\/?p=2225"},"modified":"2013-10-24T23:55:25","modified_gmt":"2013-10-25T02:55:25","slug":"a-qualidade-da-experiencia-e-um-problema-dos-processos-nao-de-tecnologia","status":"publish","type":"post","link":"https:\/\/www.telesemana.com\/futurecom\/2013\/10\/22\/a-qualidade-da-experiencia-e-um-problema-dos-processos-nao-de-tecnologia\/","title":{"rendered":"<!--:es-->La calidad de la experiencia es un problema de procesos, no de tecnolog\u00eda<!--:--><!--:pt-->A qualidade da experi\u00eancia \u00e9 um problema dos processos, n\u00e3o de tecnologia<!--:-->"},"content":{"rendered":"<p><!--:es-->FUTURECOM 2013 &#8211; Entrevista con Rafael Andrade, gerente de desarrollo de negocio de JDSU, quien comenta que el problema con la calidad del servicio y la experiencia del usuario no es tecnol\u00f3gico, sino de procesos.<!--:--><!--:pt--><strong>Futurecom 2013 &#8211;<\/strong> Rafael Andrade, gerente de Desenvolvimento de Neg\u00f3cios da JDSU, diz que o problema com a qualidade do servi\u00e7o e a experi\u00eancia do usu\u00e1rio n\u00e3o \u00e9 tecnol\u00f3gico, mas de processos.<!--:--><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FUTURECOM 2013 &#8211; Entrevista con Rafael Andrade, gerente de desarrollo de negocio de JDSU, quien comenta que el problema con la calidad del servicio y la experiencia del usuario no[&#8230;]<\/p>\n","protected":false},"author":16357,"featured_media":2229,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[37,30],"tags":[],"class_list":["post-2225","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-jdsu","category-video2013","post_format-post-format-video"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/www.telesemana.com\/futurecom\/files\/2013\/10\/JDSU.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.telesemana.com\/futurecom\/wp-json\/wp\/v2\/posts\/2225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.telesemana.com\/futurecom\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.telesemana.com\/futurecom\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.telesemana.com\/futurecom\/wp-json\/wp\/v2\/users\/16357"}],"replies":[{"embeddable":true,"href":"https:\/\/www.telesemana.com\/futurecom\/wp-json\/wp\/v2\/comments?post=2225"}],"version-history":[{"count":9,"href":"https:\/\/www.telesemana.com\/futurecom\/wp-json\/wp\/v2\/posts\/2225\/revisions"}],"predecessor-version":[{"id":2608,"href":"https:\/\/www.telesemana.com\/futurecom\/wp-json\/wp\/v2\/posts\/2225\/revisions\/2608"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.telesemana.com\/futurecom\/wp-json\/wp\/v2\/media\/2229"}],"wp:attachment":[{"href":"https:\/\/www.telesemana.com\/futurecom\/wp-json\/wp\/v2\/media?parent=2225"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.telesemana.com\/futurecom\/wp-json\/wp\/v2\/categories?post=2225"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.telesemana.com\/futurecom\/wp-json\/wp\/v2\/tags?post=2225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}