{"id":2307,"date":"2013-10-23T07:00:56","date_gmt":"2013-10-23T10:00:56","guid":{"rendered":"http:\/\/www.telesemana.com\/futurecom\/?p=2307"},"modified":"2013-10-22T18:34:10","modified_gmt":"2013-10-22T21:34:10","slug":"executivos-da-tel-nt-abordam-a-qualidade-no-servico-ao-cliente-no-futurecom-2013","status":"publish","type":"post","link":"https:\/\/www.telesemana.com\/futurecom\/2013\/10\/23\/executivos-da-tel-nt-abordam-a-qualidade-no-servico-ao-cliente-no-futurecom-2013\/","title":{"rendered":"TEL-NT executives to discuss quality customer service as featured speakers at Futurecom 2013Executivos da TEL-NT abordam a qualidade no servi\u00e7o ao cliente no Futurecom 2013"},"content":{"rendered":"

\"tel-nt\"<\/a>TEL-NT executives Steven Pickett and Franklin Jimenez featured as distinguished keynote speakers at Futurecom 2013 in Rio de Janerio, Brazil.<\/em><\/p>\n

VALINHOS\/SP, Brazil\u2014 2013 October 23 <\/strong>\u2014 Steven Pickett, President and CEO of Telmar Network Technology and its subsidiary TEL-NT, will speak on the topic of \u201cBuilding Customer Loyalty through Quality Customer Service\u201d<\/strong> as a distinguished keynote speaker at Futurecom 2013 to be held October 21 to 24 at Riocentro, in Rio de Janeiro, Brazil. Telmar is a wholly owned subsidiary of Jabil Circuit, Inc.<\/p>\n

According to Pickett, who also serves as Vice-Chair of the QuEST Forum Executive Board, while operating efficiency is a\u00a0priority for carriers, improving customer satisfaction and building customer loyalty are also priorities for those wishing to remain competitive in today\u2019s marketplace.<\/p>\n

\u201cBusinesses are seeing a shift away from the traditional cost-driven view of customer service departments and instead are focusing on customer loyalty through good customer service processes,\u201d said Pickett.\u00a0 \u201cOrganizations can benefit from a single quality customer service process like QuEST Forum\u2019s Quality-Performance Spectrum (QPS), which moves carriers from mere \u201cconformance\u201d thinking to \u201cperformance\u201d thinking. This shift yields dramatic bottom-line business improvement and enhanced customer retention.\u201d<\/p>\n

QuEST Forum was formed in 1998 to pursue and achieve a goal of global information and communication technologies (ICT) quality and industry-wide performance excellence. Through the implementation of a common set of quality requirements, the collaborative activities of its global Work Groups, an emphasis on industry best practices, and the delivery of a leading-edge measurement system, QuEST Forum advances the quality, reliability and performance of ICT products and services around the world. QuEST Forum unifies the global ICT community through the implementation of TL 9000, an industry-specific quality management system that is built on ISO 9001.<\/p>\n

Pickett will speak on October 23, starting at 5:20 p.m. in the \u201cIpanema\u201d conference room.<\/p>\n

Franklin Jimenez, TEL-NT\u2019S Operations Site Director will participate on the panel \u201cCustomer Experience & Quality Management: How to Explore New Business Opportunities?\u201d<\/strong> Franklin and the other panelists will discuss how quality management combined with the management of the customer experience can improve customer perception and encourage new revenue sources through additional services and applications. The panel is scheduled for October 23, starting at 11:30 a.m. in the \u201cLeblon\u201d conference room.<\/p>\n

TEL-NT also delivers a wide range of solutions for Latin American communications networks including reverse logistic services, warehousing, asset disposition services, consignment programs, supply solutions and professional services.<\/p>\n

TEL-NT will present its comprehensive portfolio of network maintenance, supply chain management and professional services solutions at Booth F28 in the Business Trade Show area of Futurecom 2013, to be held at Riocentro, Rio de Janeiro, Brazil, from October 21 to 24, 2013. Futurecom is the largest Telecommunications and Information Technology event in Latin America.<\/p>\n

About TEL-NT<\/strong><\/p>\n

TEL-NT, a subsidiary of Telmar Network Technology – which is a Jabil Company, delivers compelling solutions that maintain and sustain the life of critical network equipment. The company\u2019s solutions include network-wide multi-vendor repairs, reverse logistics, warehousing, asset disposition, professional services and consignment programs for service providers, OEMs and enterprises. TEL-NT also repairs a wide range of consumer products from set top boxes to access point products, digital cameras, monitors, LCDs and a multitude of sensors used at oil extraction platforms. The company is committed to upholding the highest standards of quality in its products and services to customers across Latin America. Further information is available on TEL-NT’s website: www.tel-nt.com.br\/<\/a><\/p>\n

About Telmar Network Technology <\/strong><\/p>\n

Telmar Network Technology, a wholly owned subsidiary of Jabil Circuit, Inc., has provided Network Maintenance, Supply and OEM Solutions to the communications industry for 49 years. Telmar\u2019s solutions generate significant cost savings and increase operational efficiencies for OEMs, Enterprises and Network Service Providers worldwide. The company\u2019s solutions include multi\u2010vendor repair, spare<\/p>\n

parts management, reverse logistics, technical support, Extended Life products, professional services and certified pre\u2010owned products. Further information is available on Telmar\u2019s website: www.telmarnt.com<\/a><\/p>\n

Global Contact
\n<\/span>Deb Decker
\nDirector of Global Marketing
\nTelmar Network Technology \u2013 A Jabil Company
\nE-mail: deb_decker@jabil.com
\n<\/a>Phone: +0 972.836.0401<\/p>\n

Brazil Contact
\n<\/span>Cl\u00e1udia Lima
\nMarketing of TEL-NT Brazil
\nSubsidiary of Telmar Network Technology – A Jabil Company
\nE-mail: claudia_lima@jabil.com
\n<\/a>Phone: +55 19 9779-0040\"tel-nt\"<\/a>Os executivos da TEL-NT Steven Pickett e Franklin Jimenez ser\u00e3o palestrantes no Futurecom 2013, no Rio de Janeiro.<\/em><\/p>\n

VALINHOS\/SP, 23 de Outubro de 2013<\/strong> \u2013 Steven Pickett, Presidente e CEO da Telmar Network Technology e de sua subsidi\u00e1ria TEL-NT, ministrar\u00e1 a palestra \u201cConstruindo a Fidelidade do Cliente atrav\u00e9s da Qualidade no Servi\u00e7o<\/b>\u201d, como Distinguished Keynote Speaker no Futurecom 2013 que acontecer\u00e1 de 21 a 24 de Outubro no Riocentro, Rio de Janeiro. A Telmar \u00e9 uma empresa de total propriedade da Jabil Circuit, Inc.<\/p>\n

De acordo com Pickett, que tamb\u00e9m \u00e9 Vice-Chair da Diretoria Executiva do QuEST Forum, enquanto efici\u00eancia operacional \u00e9 fundamental para os provedores de servi\u00e7os, melhorando a satisfa\u00e7\u00e3o do cliente e construindo a fidelidade, existem outras prioridades para aqueles que desejam manter-se competitivos no mercado atual.<\/p>\n

\u201cParece que os neg\u00f3cios est\u00e3o mudando. O foco, tradicionalmente voltado aos custos dos servi\u00e7os, passou a ser a fidelidade e melhoria cont\u00ednua dos processos de relacionamento atrav\u00e9s da qualidade\u201d, disse Pickett. \u201cAs organiza\u00e7\u00f5es podem se beneficiar com pr\u00e1ticas exclusivas de qualidade nos servi\u00e7os aos clientes como o Espectro de Desempenho de Qualidade do QuEST F\u00f3rum (QPS, Quality-Performance Spectrum), que ajuda os provedores de servi\u00e7os a migrar o conceito de mero \u201cconforto\u201d para \u201cdesempenho\u201d. Isto gera mudan\u00e7as dram\u00e1ticas nos \u00edndices de capitaliza\u00e7\u00e3o e melhoria de neg\u00f3cios, e na reten\u00e7\u00e3o de clientes.<\/p>\n

O QuEST F\u00f3rum surgiu em 1998 para buscar e atingir metas de qualidade em tecnologias da informa\u00e7\u00e3o e comunica\u00e7\u00e3o global (ICT, Information and Communication Technologies), bem como excel\u00eancia no desempenho de uma ampla gama de ind\u00fastrias. Por meio da implanta\u00e7\u00e3o de um conjunto padr\u00e3o de requerimentos de qualidade, atividades colaborativas de seus grupos de trabalhos globais, \u00eanfases das melhores pr\u00e1ticas da ind\u00fastria e a disponibilidade de um avan\u00e7ado sistema de avalia\u00e7\u00e3o, o QUEST F\u00f3rum antecipa a qualidade, confian\u00e7a e performance de produtos e servi\u00e7os ICT em todo o mundo. O QuEST F\u00f3rum unifica a comunidade global ICT atrav\u00e9s da implanta\u00e7\u00e3o da TL 9000, que \u00e9 um sistema de gest\u00e3o de qualidade espec\u00edfico da ind\u00fastria e projetado com base na ISO 9001.<\/p>\n

A apresenta\u00e7\u00e3o de Pickett ser\u00e1 realizada no dia 23 de Outubro, com in\u00edcio \u00e0s 17h20 no audit\u00f3rio \u201cIpanema\u201d.<\/p>\n

Franklin Jimenez, Diretor do Site de Opera\u00e7\u00f5es da TEL-NT no Brasil, participar\u00e1 do Painel: \u201cCustomer Experience & Gest\u00e3o da Qualidade: Como Explorar Novas Oportunidades de Neg\u00f3cios?\u201d<\/strong> Franklin e os demais painelistas debater\u00e3o como a gest\u00e3o da qualidade, combinada com a gest\u00e3o da experi\u00eancia do cliente, podem trazer novas fontes de receitas para as operadoras de telecom, melhorando a imagem na percep\u00e7\u00e3o dos clientes e estimulando novos servi\u00e7os e aplica\u00e7\u00f5es. O painel est\u00e1\u00a0 programado para o dia 23 de Outubro, \u00e0s 11h30, no Audit\u00f3rio \u201cLeblon\u201d.<\/p>\n

A TEL-NT fornece uma ampla gama de solu\u00e7\u00f5es para as redes de comunica\u00e7\u00f5es da Am\u00e9rica Latina, incluindo servi\u00e7os de log\u00edstica reversa, armazenagem, disposi\u00e7\u00e3o de ativos, programas de consigna\u00e7\u00e3o, gest\u00e3o operacional e servi\u00e7os profissionais.<\/p>\n

A TEL-NT apresentar\u00e1 um portf\u00f3lio abrangente de solu\u00e7\u00f5es de manuten\u00e7\u00e3o de redes, gerenciamento de supply chain e servi\u00e7os profissionais no estande F28 do Business Trade Show no Futurecom 2013, a ser realizado no Riocentro, Rio de Janeiro, de 21 a 24 de Outubro. O Futurecom \u00e9 um dos maiores eventos de telecomunica\u00e7\u00f5es e TI do mercado latino americano.<\/p>\n

Sobre a TEL-NT<\/strong><\/b><\/p>\n

A TEL-NT, uma subsidi\u00e1ria da Telmar Network Technology que \u00e9 uma empresa Jabil, fornece solu\u00e7\u00f5es abrangentes que mant\u00eam e sustentam a vida \u00fatil de equipamentos cr\u00edticos de redes. As solu\u00e7\u00f5es da empresa incluem reparos multi-vendor, log\u00edstica reversa, armazenagem, disposi\u00e7\u00e3o de ativos, servi\u00e7os profissionais e programas de consigna\u00e7\u00e3o para provedores de servi\u00e7os, OEMs e empresas. A TEL-NT tamb\u00e9m repara uma ampla gama de produtos eletr\u00f4nicos. Desde set top boxes at\u00e9 access point, c\u00e2meras digitais fotogr\u00e1ficas, monitores de PC, telas LCD e uma variedade de sensores utilizados em plataformas de extra\u00e7\u00e3o de petr\u00f3leo. A TEL-NT \u00e9 comprometida em manter o mais alto padr\u00e3o de qualidade em seus produtos e servi\u00e7os prestados a diversos clientes na Am\u00e9rica Latina. Mais informa\u00e7\u00f5es est\u00e3o dispon\u00edveis no website da TEL-NT https:\/\/www.tel-nt.com.br<\/a><\/p>\n

Sobre a Telmar Network Technology <\/strong><\/p>\n

A Telmar Network Technology, uma subsidi\u00e1ria e de total propriedade da Jabil Circuit, Inc., h\u00e1 mais de 49 anos prov\u00ea solu\u00e7\u00f5es de manuten\u00e7\u00e3o de redes, gest\u00e3o operacional e OEM \u00e0 ind\u00fastria das comunica\u00e7\u00f5es. As Solu\u00e7\u00f5es da Telmar proporcionam significativa economia de custos e aumento da efici\u00eancia operacional para fabricantes de equipamentos (OEM), empresas e provedores de servi\u00e7os em todo o mundo. A companhia oferece reparos multi-vendor, gest\u00e3o de sobressalentes, log\u00edstica reversa, suporte t\u00e9cnico, Expans\u00e3o da Vida \u00datil de produtos, servi\u00e7os profissionais, produtos novos e de pr\u00e9-propriedade certificados. Mais informa\u00e7\u00f5es est\u00e3o dispon\u00edveis no website da Telmar: www.telmarnt.com<\/a><\/p>\n

Contato Global
\n<\/span>Deb Decker
\nDiretora de Marketing Global
\nTelmar Network Technology – Uma Empresa Jabil
\nE-mail: deb_decker@jabil.com
\n<\/a>Telefone: +0 972.836.0401<\/p>\n

Contato Brasil
\n<\/span>Cl\u00e1udia Lima
\nMarketing da TEL-NT Brasil
\nSubsidi\u00e1ria da Telmar Network Technology \u2013 Uma Empresa Jabil
\nE-mail: claudia_lima@jabil.com
\n<\/a>Telefone: +55 19 9779-0040<\/p>\n","protected":false},"excerpt":{"rendered":"

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