Five ways leading Service Providers approach network managementFive ways leading Service Providers approach network management

Este contenido solo está disponible en Ingles.

Today, service providers are confronted with very challenging situations. Besides an explosive traffic growth and in contrast with the controlled, predictable usage patterns that the service providers used to experience, now they face unpredictable users, with unpredictable device technology and with unpredictable application traffic behavior. The old scenario where users would make a call or send a text when using their phone, has changed to one where the user reaches for their device for a variety of services provided sometimes by third party applications that were developed and are living outside the operator’s echosystem. In such a scenario, the traditional measures of quality lose relevance and it is more important than ever to be able to reproduce the conditions that lead to user dissatisfaction.

JDSU’s portfolio is unique in the industry, offering the leading end-to-end test, measurement and quality assurance solutions for mobile and fixed networks. Such a portfolio of solutions allows service providers to concentrate on the right Key Performance Indicators (KPI’s) in every layer of the network and to obtain end-to-end performance data that is relevant to the user experience. As a global leader in its industry, JDSU invests in much more than product development. It is one of the creators of the last generation standards in Ethernet testing, and Frost & Sullivan, an independent research firm who has just recognized JDSU for the second year in a row as the Global Leader for Fiber Optic and Ethernet Communications Test Solutions, attributing JDSU’s success to the close collaboration with maintain with our customers.

FUTURECOM is a great opportunity to get close and personal with several of JDSU’s most innovative solutions, including PacketInsight, which allows technical personnel of service providers to “rewind time” and recreate the conditions affecting the user. In addition to PacketInsight, JDSU will also be showcasing PacketPortal, a revolutionary approach to test, measurement and quality assurance, which turns every interface into a probe.

It is this type of technology that enables new ways of managing complex, high performance networks where the goal is to:

• Know how your network reacts under pressure; get the right data that allows you to design more effectively. Capacity testing makes testing on a live network a thing of the past.

• Be proactive. Resolve issues before they turn into service interruptions or customer complaints.

• Work on what matters, talk the same language as your customers. Service-aware testing allows for tracking the right KPIs which really have an impact on the user’s experience.

• Dispatch to Fix, not to diagnose. Field service, “truck rolls” are expensive and the closer the service provider is capable of pinpointing the cause of the malfunction, the least time crews spend on the field.

• Have empowered field technitians. Equip your field personnel with smart, service-aware testing equipment that allows them to quickly diagnose and to turn-up services that are truly ready for content.

Most leading service providers find themselves following all five of these approaches, as with most strategies, the whole is better than the sum of its parts.
Este conteúdo está disponível somente em inglês.

Today, service providers are confronted with very challenging situations. Besides an explosive traffic growth and in contrast with the controlled, predictable usage patterns that the service providers used to experience, now they face unpredictable users, with unpredictable device technology and with unpredictable application traffic behavior. The old scenario where users would make a call or send a text when using their phone, has changed to one where the user reaches for their device for a variety of services provided sometimes by third party applications that were developed and are living outside the operator’s echosystem. In such a scenario, the traditional measures of quality lose relevance and it is more important than ever to be able to reproduce the conditions that lead to user dissatisfaction.

JDSU’s portfolio is unique in the industry, offering the leading end-to-end test, measurement and quality assurance solutions for mobile and fixed networks. Such a portfolio of solutions allows service providers to concentrate on the right Key Performance Indicators (KPI’s) in every layer of the network and to obtain end-to-end performance data that is relevant to the user experience. As a global leader in its industry, JDSU invests in much more than product development. It is one of the creators of the last generation standards in Ethernet testing, and Frost & Sullivan, an independent research firm who has just recognized JDSU for the second year in a row as the Global Leader for Fiber Optic and Ethernet Communications Test Solutions, attributing JDSU’s success to the close collaboration with maintain with our customers.

FUTURECOM is a great opportunity to get close and personal with several of JDSU’s most innovative solutions, including PacketInsight, which allows technical personnel of service providers to “rewind time” and recreate the conditions affecting the user. In addition to PacketInsight, JDSU will also be showcasing PacketPortal, a revolutionary approach to test, measurement and quality assurance, which turns every interface into a probe.

It is this type of technology that enables new ways of managing complex, high performance networks where the goal is to:

• Know how your network reacts under pressure; get the right data that allows you to design more effectively. Capacity testing makes testing on a live network a thing of the past.

• Be proactive. Resolve issues before they turn into service interruptions or customer complaints.

• Work on what matters, talk the same language as your customers. Service-aware testing allows for tracking the right KPIs which really have an impact on the user’s experience.

• Dispatch to Fix, not to diagnose. Field service, “truck rolls” are expensive and the closer the service provider is capable of pinpointing the cause of the malfunction, the least time crews spend on the field.

• Have empowered field technitians. Equip your field personnel with smart, service-aware testing equipment that allows them to quickly diagnose and to turn-up services that are truly ready for content.

Most leading service providers find themselves following all five of these approaches, as with most strategies, the whole is better than the sum of its parts.