• TeleSemana.com
  • TelecomWebinar.com
  • Futurecom
  • Advertise
  • Idioma

Futurecom

Time Warner Cable Delivers Proactive Customer Service with CSG SmartVideoTime Warner Cable Delivers Proactive Customer Service with CSG SmartVideo

0
  • Por TeleSemana.com
  • en CSG · Press Releases 2014
  • — 15 Oct, 2014
  • LinkedIn
  • Facebook
  • Twitter
  • Correo electrónico

Este conteúdo só está disponível em Inglês.

ENGLEWOOD, Colo. (October 14, 2014) — Time Warner Cable, one of the largest providers of video, high-speed data, and voice services in the United States, and CSG Systems International (NASDAQ: CSGS), a global provider of interactive transaction-driven solutions and services, today announced that Time Warner Cable successfully implemented CSG SmartVideo in markets in New York City, Ohio, Nebraska, Texas, Los Angeles, and San Diego.

 

Time Warner Cable has used CSG’s advanced customer care and billing solutions for 30 years; it selected the CSG SmartVideo solution to help customers understand their first bill, which is often the most complex billing statement customers receive. A short video sent proactively to a new customer’s email address explains charges, discounts, and other important information included in the monthly statement.

 

“Our goal is to offer proactive and personalized communications to all of our customers,” said Jason Barbrow, vice president of customer lifecycle management at Time Warner Cable. “Our strategic partnership with CSG has enabled us to invest in next-generation services and enrich the customer experience at the same time.”

 

Time Warner Cable plans to launch CSG SmartVideo in additional markets throughout the Carolinas and the Northeast over the coming months. The solution sends personalized email messages that invite customers to view video explanations of their first bills prior to delivery. Each video offers personalized, concise explanations of the bill including the customer’s name, service descriptions, discrete product and service costs, prorated amounts, discounts, billing period, payment amount, due date, and more.

 

“CSG has a long history of partnering with clients to bring relevant and innovative solutions to market,” said Chad Dunavant, vice president of product management at CSG. “We are deeply committed to the seamless delivery of next-generation services to help clients offer a differentiated customer experience at lower operational costs and overhead.”

 

CSG SmartVideo helps clients increase customer loyalty, boost revenue generation capabilities, and reduce service costs. For more information about the role of video billing and strong customer relationships, please see, “Killing E-Billing: How Video Is Winning Customers’ Hearts and Minds.”

 

About CSG International

CSG Systems International, Inc. (NASDAQ:CSGS) is a market-leading business support solutions and services company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile, and next-generation networks such as AT&T, Comcast, DISH, Orange, Reliance, SingTel Optus, Telecom New Zealand, Telefonica, Time Warner Cable, T-Mobile, Verizon, Vivo, and Vodafone. With more than 30 years of experience and expertise in voice, video, data, and content services, CSG International offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points. For more information, visit our website at www.csgi.com.

 

Contact:

KC Higgins

Public Relations

CSG International

+1 (303) 434-8163

[email protected]

 

Liz Bauer

Investor Relations

CSG International

+1 (303) 804-4065

[email protected]

Este contenido sólo se encuentra disponible en Inglés.

ENGLEWOOD, Colo. (October 14, 2014) — Time Warner Cable, one of the largest providers of video, high-speed data, and voice services in the United States, and CSG Systems International (NASDAQ: CSGS), a global provider of interactive transaction-driven solutions and services, today announced that Time Warner Cable successfully implemented CSG SmartVideo in markets in New York City, Ohio, Nebraska, Texas, Los Angeles, and San Diego.

 

Time Warner Cable has used CSG’s advanced customer care and billing solutions for 30 years; it selected the CSG SmartVideo solution to help customers understand their first bill, which is often the most complex billing statement customers receive. A short video sent proactively to a new customer’s email address explains charges, discounts, and other important information included in the monthly statement.

 

“Our goal is to offer proactive and personalized communications to all of our customers,” said Jason Barbrow, vice president of customer lifecycle management at Time Warner Cable. “Our strategic partnership with CSG has enabled us to invest in next-generation services and enrich the customer experience at the same time.”

 

Time Warner Cable plans to launch CSG SmartVideo in additional markets throughout the Carolinas and the Northeast over the coming months. The solution sends personalized email messages that invite customers to view video explanations of their first bills prior to delivery. Each video offers personalized, concise explanations of the bill including the customer’s name, service descriptions, discrete product and service costs, prorated amounts, discounts, billing period, payment amount, due date, and more.

 

“CSG has a long history of partnering with clients to bring relevant and innovative solutions to market,” said Chad Dunavant, vice president of product management at CSG. “We are deeply committed to the seamless delivery of next-generation services to help clients offer a differentiated customer experience at lower operational costs and overhead.”

 

CSG SmartVideo helps clients increase customer loyalty, boost revenue generation capabilities, and reduce service costs. For more information about the role of video billing and strong customer relationships, please see, “Killing E-Billing: How Video Is Winning Customers’ Hearts and Minds.”

 

About CSG International

CSG Systems International, Inc. (NASDAQ:CSGS) is a market-leading business support solutions and services company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile, and next-generation networks such as AT&T, Comcast, DISH, Orange, Reliance, SingTel Optus, Telecom New Zealand, Telefonica, Time Warner Cable, T-Mobile, Verizon, Vivo, and Vodafone. With more than 30 years of experience and expertise in voice, video, data, and content services, CSG International offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points. For more information, visit our website at www.csgi.com.

 

Contact:

KC Higgins

Public Relations

CSG International

+1 (303) 434-8163

[email protected]

 

Liz Bauer

Investor Relations

CSG International

+1 (303) 804-4065

[email protected]

— TeleSemana.com

  • [:es]CSG: La transformación de los operadores para satisfacer al “usuario digital”[:pt]CSG: A transformação das operadoras para satisfazer o “usuário digital”[:] 27 Oct, 2015
  • CSG Survey Results: Two Strikes and the Word is OutCSG Survey Results: Two Strikes and the Word is Out 14 Oct, 2014
  • Listo o No — M2M Está AquíEsteja Preparado ou Não, o M2M Está Aqui 16 Oct, 2013
  • Ericsson suma 60 nuevos profesionales de investigación y desarrollo en BrasilEricsson suma 60 nuevos profesionales de investigación y desarrollo en Brasil 16 Oct, 2014

  • PATROCINADORES


    • [:es]Las tres claves sobre la seguridad de las redes[:pt]As três chaves sobre a segurança das redes[:]11 octubre, 2017
    • [:es]La discusión del espectro es permanente: dónde está y cómo hago para utilizarlo[:pt]A discussão do espectro é permanente: onde está e como faço para utilizá-lo[:]10 octubre, 2017
    • [:es]Por qué hay que fomentar la inclusión de la mujer al sector de las telecomunicaciones[:pt]Por que é necessário incentivar a inclusão da mulher no setor de telecomunicações[:]9 octubre, 2017
    • Futurecom 2016. Imagen: Studio F/Futurecom[:es]Futurecom 2016: la desaceleración económica toma protagonismo en la industria[:pt]Futurecom 2016: o freio da economia toma protagonismo na indústria[:]24 octubre, 2016
    • 5G Americas Wireless Tecnology Summit. Imagen: TeleSemana.com[:es]Los reguladores cambian con la industria para responder a un ecosistema mucho más complejo que las telecomunicaciones[:pt]As reguladoras modificam com a indústria para responder a um ecossistema muito mais complexo que as telecomunicações[:]24 octubre, 2016
    • ¨Soluciones para conectar a los desconectados¨. Imagen: Archivo TeleSemana.com[:es]La meta de universalizar la banda ancha en Latinoamérica no depende solo de la tecnología[:pt]A meta de universalizar a banda larga na América Latina não depende somente da tecnologia[:]24 octubre, 2016
  • [:es]Videos 2016[:pt]Videos[:]

    • [:es]IFT: Los reguladores tienen que ser creativos y flexibles para satisfacer las nuevas demandas del mercado[:pt]IFT: As reguladoras devem ser criativas e flexíveis para satisfazer as novas demandas do mercado[:]26 octubre, 2016
    • [:es]Los operadores están apuntando a aplicaciones criticas e industriales para IoT[:pt]As operadoras estão direcionadas a aplicativos críticos e industriais para IoT[:]26 octubre, 2016
    • [:es]”Nos estamos centrando en tres áreas: contenido, comercio y datos”[:pt] “Estamos nos concentrando em três áreas: conteúdo, comércio e dados”.[:]24 octubre, 2016

        @Copyright 2017 TeleSemana.com & Futurecom

        Programación y Desarrollo Web › EVO I.T.