09:10 – 09:30 – The New Digital Experience Paradigm. Next is Now.

Jonathan Shmukler, Head of Experience Center, Amdocs

• The demand for more accessible, varied and meaningful digital experiences has never been stronger
• The impact of digital is much greater as new companies, consumption and engagement models become the “new normal”
• Examples and use cases that are already setting the digital expectations of the communications industry next and creating a new world of opportunities

09:30 – 09:55 – Increasing consumer engagement and retention through digital consumer services aggregation

Jesus Luzardo, VP Head of Growth, Vindicia

• Consumers’ digital life is very fragmented which is a challenge and an opportunity
• Telecom and Media operators face the challenge of staying relevant in users’ digital life. How can you achieve this?
• With effective aggregation of Digital Consumer Services and focusing on user experience end-to-end

09:55 – 10:15 – Closing the digital divide gap for the small business in the Caribbean

Flavio Lang, Small Medium Business (SMB) CVP, C&W Communications

• How Flow Business is helping and enabling the small business transformation in our region
• Real local cases of successful Caribbean SMBs
• Lesson learnt on that journey

10:15 – 10:40 – LATAM SVOD and the new AVOD

Anwar Nassar, Head of LATAM Sales, Vubiquity

• With more and more OTTs services, operators can be hyper aggregators of these services
• Operators must be able to launch their own offers easily and efficiently
• How operators can co-occupy this space

10:40 – 11:00 – Transforming into a Digital Operator

Aileen Corrigan, Chief Digital Officer, Digicel Group

• How Digicel moved from a telco operator into a Digital Operator
• Engaging customers with meaningful experiences
• Lessons learnt from the journey

11:00 – 11:20 – Trends and Challenges for the Telecom Market in Latin America and The Caribbean

Ari Lopes, Senior Research Manager for Americas, Omdia

• The outlook for 5G in the region in post-COVID times
• The opportunity for fiber broadband
• Reasons behind the recent wave of M&A

11:20 – 11:30  – Closing Remarks

Duration: 2:30 hours

Congratulations to the QUIZ Winners – Enrich CALA 2021 Caribbean Edition

1. USD 500 – Ana Murillo, RACSA (Costa Rica)
2. USD 300 – Carlos Reyes, Consultor (United States)
3. USD 200 – María Eugenia Valerio, Instituto Costarricense Electricidad (Costa Rica)

The vouchers were raffled among the 4 participants who answered the questions correctly.

Below you can see the scoreboard, and also the video that shows the tiebreaker draw to identify the three winners of the Amazon Vouchers.

Winners will receive Amazon coupons by email.

Thanks for participating!