Telefónica del Perú deberá pagar US$ 122.500 por impedir reclamos por servicios de Internet

El Organismo Supervisor de Inversión Privada en Telecomunicaciones (Osiptel) sancionó a la Telefónica del Perú tras observar que la empresa impidió que sus usuarios reporten problemas de conexión a Internet. El organismo le impuso una multa de 357.200 soles (unos 122.500 dólares).

La sanción se aplicó luego de que el organismo hallara infundados los descargos por parte de la empresa.

La supervisión fue realizada entre abril y mayo de 2013. En ese entonces, Osiptel detectó la violación al artículo 32 de la Directiva de Reclamos. Dicha norma obliga a las empresas a facilitar un código de identificación en cada reclamo hecho por los usuarios, algo que la firma habría negado en más de 50 llamadas realizada por miembros de Osiptel.

El 16 de septiembre último el regulador determinó reducir a un 50 por ciento el plazo para resolver los reclamos de los usuarios de telefónica, cable e Internet.

El regulador ya había advertido sobre otra posible sanción que puede caer ante Telefónica luego de iniciar un procedimiento para determinar los motivos del corte de servicios que afectó a cinco departamentos del Perú hace unos días.

Luz Cunyarache
Luz Cunyarache se graduó en la Tecnicatura de Periodismo y Producción de Radio en TEA. Tiene más de 10 años de experiencia en producción de contenidos para programas de radio con temática de política. Actualmente coordina un programa sobre ONGs que se emite en la Radio Ciudad de Buenos Aires. En gráfica realizó colaboraciones en el Semanario Miradas al Sur de Buenos Aires y diario El Tiempo de Piura, Perú. Cuenta con experiencia en Comunicación y Ejecución de acuerdos de Media Partners en empresas del sector.

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