09:10 – 09:30 – The New Digital Experience Paradigm. Next is Now.

Jonathan Shmukler, Head of Experience Center, Amdocs

• The demand for more accessible, varied and meaningful digital experiences has never been stronger
• The impact of digital is much greater as new companies, consumption and engagement models become the “new normal”
• Examples and use cases that are already setting the digital expectations of the communications industry next and creating a new world of opportunities

09:30 – 09:55 – Increasing consumer engagement and retention through digital consumer services aggregation

Jesus Luzardo, VP Head of Growth, Vindicia

• Consumers’ digital life is very fragmented which is a challenge and an opportunity
• Telecom and Media operators face the challenge of staying relevant in users’ digital life. How can you achieve this?
• With effective aggregation of Digital Consumer Services and focusing on user experience end-to-end

09:55 – 10:15 – Closing the digital divide gap for the small business in the Caribbean

Flavio Lang, Small Medium Business (SMB) CVP, C&W Communications

• How Flow Business is helping and enabling the small business transformation in our region
• Real local cases of successful Caribbean SMBs
• Lesson learnt on that journey

10:15 – 10:40 – LATAM SVOD and the new AVOD

Anwar Nassar, Head of LATAM Sales, Vubiquity

• With more and more OTTs services, operators can be hyper aggregators of these services
• Operators must be able to launch their own offers easily and efficiently
• How operators can co-occupy this space

10:40 – 11:00 – Transforming into a Digital Operator

Aileen Corrigan, Chief Digital Officer, Digicel Group

• How Digicel moved from a telco operator into a Digital Operator
• Engaging customers with meaningful experiences
• Lessons learnt from the journey

11:00 – 11:20 – Trends and Challenges for the Telecom Market in Latin America and The Caribbean

Ari Lopes, Senior Research Manager for Americas, Omdia

• The outlook for 5G in the region in post-COVID times
• The opportunity for fiber broadband
• Reasons behind the recent wave of M&A

11:20 – 11:30  – Closing Remarks

Duration: 2:30 hours